Question 1

Do VPS plans include a dedicated IP address?

Accepted Answer

Yes, every VPS plan includes 1 dedicated IPv4 address, ensuring reliable and secure connectivity. Additionally, each VPS comes with a /64 IPv6 LAN segment, allowing you to configure up to 20 active IPv6 addresses simultaneously.

Question 2

Where are your servers located?

Accepted Answer

Our servers are physically located in the country where we provide the service (see location pages for data centre addresses and GPS coordinates). We use geo-located IP ranges, local IP transit, and have direct connections to local Internet Exchanges, ensuring low latency and true integration with local networks (peering). Unlike some providers that rely on IP remapping or proxies, EDIS Global offers truly and fully geo-located services, delivering genuine, location-specific performance. Our global network spans Europe, North America, Latin America, Asia Pacific, the Middle East, and other key regions, giving you the flexibility to choose the exact location that best fits your requirements.

Question 3

Do I have full root access to my VPS?

Accepted Answer

Yes, EDIS Global provides full root access for Linux VPS and Administrator access via RDP for Windows VPS. This gives you complete control to install software, configure settings, and manage every aspect of your server.

Question 4

Can I install my own operating system?

Accepted Answer

Absolutely! EDIS Global allows you to install your own operating system using custom ISO files or Cloud-Init compatible images. This gives you full flexibility to choose or bring the OS or appliance that best suits your needs, whether it’s Linux, Windows, or any other system.

Question 5

Can I run VPN, proxies, or other networking services on my VPS?

Accepted Answer

Yes, EDIS Global VPS fully supports the installation of VPNs, proxies, and other networking services. Our infrastructure is optimized for low latency and high throughput, featuring Host CPU Pass-Through, AES-NI instruction sets for encryption, Secure Encrypted Virtualization (SEV), and network interface cards with hardware offloading for maximum performance. Trusted by leading VPN providers, EDIS Global offers the reliability you need.

Question 6

Which content can I host on my VPS?

Accepted Answer

You are free to host any legal content on your VPS, including websites, applications, and databases. However, content must comply with local and international laws, as well as EDIS Global’s terms of service. We do not allow illegal activities, such as hosting malicious software, spamming, or any form of illegal file-sharing.

Question 7

Can I install Windows on my VPS?

Accepted Answer

Yes, you can install Windows Server on your VPS. EDIS Global offers the option to get VPS instances with 180-day trial versions of Windows Server pre-installed. You’ll have full Administrator access via RDP, allowing you to manage and configure your Windows environment as needed.

Question 8

How can I monitor and manage my VPS resources?

Accepted Answer

EDIS Global provides a user-friendly control panel where you can monitor your VPS’s resource usage, including CPU, and network traffic. You can easily scale your resources, reboot your server, and perform administrative tasks from our control panel, ensuring you have full visibility and control over your VPS at all times.

Question 9

Can I cancel my server and get a refund?

Accepted Answer

You may request a refund within 24 hours of purchase if the VPS was bought within the last 24 hours, no discounts, upgrades, or traffic add-ons were applied, you have had one or fewer refunds in the past year, and the service was not terminated due to violations.

Question 10

Which payment methods are supported?

Accepted Answer

We support various payment options, including credit cards such as Visa, Mastercard, and American Express via Stripe, PayPal for both one-time payments and subscriptions, and cryptocurrencies like Bitcoin, Ethereum, Dogecoin, Bitcoin Lightning, and Monero. Digital wallets such as Apple Pay, Google Pay, and Alipay are also accepted, along with bank transfers for top-ups with a minimum of EUR 250 or annual payments with prior approval.

VPS hosting on EDIS Global

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Fully Virtualized

Host CPU Passthrough Benefits

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Frequently Asked VPS Hosting Questions

Do VPS plans include a dedicated IP address?

Where are your servers located?

Do I have full root access to my VPS?

Can I install my own operating system?

Can I run VPN, proxies, or other networking services on my VPS?

Which content can I host on my VPS?

Can I install Windows on my VPS?

How can I monitor and manage my VPS resources?

Can I cancel my server and get a refund?

Which payment methods are supported?

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